Why Customers Trust Us
Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Venmo, Apple Pay, Google Pay, and Shop Pay for a secure and seamless checkout experience.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us at info@luvexis.com within 12 hours of placing your order.
Q: Is my payment information secure?
A: Yes! Luvexis uses SSL encryption and secure payment gateways to ensure your information stays safe.
2. Shipping & Delivery
Q: How long does shipping take?
A: We offer free shipping within the U.S. Orders are processed within 1 business day, and delivery takes 1-3 business days via our trusted shipping partners.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States. We may expand internationally soon, so stay tuned!
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
3. Returns & Refunds
Q: What is your return policy?
A: We offer 30-day returns if you are not satisfied with your purchase. Items must be in their original condition. Personalized or damaged items due to normal wear and tear are not eligible for returns.
Q: How do I start a return?
A: Contact us at info@luvexis.com with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Once we receive your returned item, refunds are processed within 3-5 business days to your original payment method.
4. Product Information
Q: Are your products high quality?
A: Yes! We carefully source high-quality home electronics and LED lighting to ensure durability, functionality, and style.
Q: Do you offer warranties?
A: Some products may come with manufacturer warranties. Check the product description or contact us for details.